The Remains of the Day

My father’s generation was not one accustomed to discussing and analysing in the way ours is and I believe the telling and retelling of this story was as close as my father ever came to reflecting critically on the profession he practised.

one could recognize a great butler as such only after one had seen him perform under some severe test. And yet the truth is, we accept persons such as Mr Marshall or Mr Lane to be great, though most of us cannot claim to have ever scrutinized them under such conditions.

‘I mean to say, Stevens, this is a genuine grand old English house, isn’t it? That’s what I paid for. And you’re a genuine old-fashioned English butler, not just some waiter pretending to be one. You’re the real thing, aren’t you? That’s what I wanted, isn’t that what I have?’